SERVICE SUITE
MODERN EXPERIENCES FOR OUT OF STORE AND IN STORE CUSTOMERS
Shuttle Service
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Shuttle OnDemand
Modernize your customer experience and easily coordinate pick-ups and drop offs for any service customer, whether leaving the store or coming back. No assets, insurance or personnel expenses – pay only for the rides you book. “You’ll never worry where your shuttle driver is.”
Roadside OnDemand
Towing events are stressful and only made worse when the driver ends up being shuttled in the tow truck. Create the best roadside Shuttle OnDemand experience and get drivers back to their home or office on their terms. You’ll ensure their vehicle and their satisfaction sticks with you. Best of all, no app required.
Parts OnDemand
Be the first to enable Hot Shot Parts Delivery without the expense or hassle of managing a fleet of trucks and drivers. More effectively compete with the Independents with all parts deliveries taking place within 30 minutes or less.
Experiences
For Service
Retain current customers, win back old customers and delight new ones with concierge pick-up and delivery. Customers who can carry on with their day while their vehicle is serviced are proven to spend more on repairs, improve service drive efficiency and choose the dealer over the independent shop. In fact, there is a 30% increase in service retention, for both in/out warranty vehicles, when this level of convenience is offered.
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33+%
Increased RO Profit
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33+%
Retention Increase
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99%
Positive Consumer Response
Experiences
For Sales
Wish your dealership could be everywhere? Bring the dealership, and its inventory, to your customer’s front door. Customers love at home test drives and experiencing a vehicle in their daily life (garage, speed bumps, golf clubs in trunk), and without the pressure of a dealership. After the successful test drive, deliver the customer’s purchased vehicle day or night. You set the rules on distance, days of week, times of day, advance notice and who qualifies (current customer vs. conquest).
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70%
Engagement Rate
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94+%
Consumer Satisfaction
Solutions
For Enterprise
Tier 1, 2 and 3 solutions provide end to end white labeled enterprise solutions for your brand. Our out of the box workflows are branded for you or use our RESTful API to build seamless experiences into your current programs. Track dealer, region and national performance with our reporting suite and embed this powerful functionality into your ownership applications, head units, national call centers and Tier 1 web properties (Owner Portal).
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Satisfaction
Quotes from Dealers & Consumers
“The service really helped me with my work schedule so I could spend more time with my family.”
—Consumer UserSatisfaction
Quotes from Dealers & Consumers
“Before Service Suite we would pick-up and deliver, and mostly for ‘recovery’ purposes. We would send one of our valet staff and then pay the price in their absence by having Service Advisors park cars. With Service Suite we can maintain the expected levels of service at the dealership and also impress a customer by picking up their car.”
—Dealer UserSatisfaction
Quotes from Dealers & Consumers
“Great experience. Made servicing the car and buying a car way more pleasurable.”
—Consumer UserSatisfaction
Quotes from Dealers & Consumers
“In a fast-moving Service Drive like ours, it offered a way to still provide exceptional customer service while avoiding some of the pitfalls we face such as waiting for an advisor to become free and sitting around the lobby waiting for your loaner vehicle.”
—Dealer UserSatisfaction
Quotes from Dealers & Consumers
“It’s nice to have door to door service and not have to stop what you are doing to get tied up traffic and the timing is perfect no huge window like after 12.”
—Consumer UserSatisfaction
Quotes from Dealers & Consumers
“Excellent alternative to shuttle or loaner. Great for busy business people who were unable to get car in.”
—Dealer User
Interested in learning how out of store experiences can help your store or enterprise? In a short phone call, our experts can walk you through the benefits, product features and options and provide you with a custom impact analysis for your organization.
[salesforce form="1"]Interested in learning how out of store experiences can help your store or enterprise? In a short phone call, our experts can walk you through the benefits, product features and options and provide you with a custom impact analysis for your organization.