Introducing the service suite

A modern platform for your service customers

Service Suite

SERVICE SUITE

APPOINTMENTS

Service Suite’s appointments solution is user-friendly and uses sophisticated capacity management algorithms to guide your BDC and customers on your website to properly schedule service appointments at intervals that smooth out your daily demand.

CHECK-IN

With Service Suite’s mobile write-up application, any member of your staff is equipped to manage appointments, facilitate repair order creation and more. In one quick workflow, advisors confirm contact information, appointment details, deferred recommendations and book shuttles.

INSPECTION

Service Suite’s multi-point inspection solution is a full-service command center giving you control over your entire shop with a strong inspection workflow, integrated parts inventory and pricing guides. Drive shop-wide efficiency and generate consistent, reliable results for every customer.

PAYMENTS

The payment portal gives customers a detailed invoice of services including ROs, incidentals, parts, accessories, pick-up and delivery and more. Delight customers with a modern, Amazon-like check-out experience with simple payment processing and invoice review.

MESSAGING

Manage all customer communication and check-out from an intuitive portal that keeps record of every conversation and transaction. The secure system is built on a single text/phone number your customers will always recognize and trust.

TRANSPORTATION

Service Suite’s mobility and logistics solutions offer seamless service drive and sales solutions including shuttle services to and from the dealership, convenient pick-up and delivery, roadside assistance, parts hot shot delivery, at-home test drives, new vehicle delivery and more. We cover any customer or vehicle movement. Rideshare and Driver Network integrations offer near immediate transportation options; you can also manage your own fleet from the dashboard.

REPORTING

Get the big picture of your entire business in an easy-to-digest visual format —comprehensive metrics, regional comparisons, data analysis and downloadable reports for in-depth views of specific KPIs.

INTEGRATIONS

Scalable mobility and pick-up and delivery solutions require scalable workflows. The Service Suite platform includes integrations with DMS providers, service schedulers, loaner management applications, ride sharing services, website providers and more.